Alleuro.com takes the ultimate care when packaging our shipments to prevent our customers from opening up the box to find a broken item. Any damage must be reported within 48 hours of arrival and all original packaging and boxes must be saved with original shipping labels. If needed, we will open a damage claim with the carrier for you and likely have them come and get the item. You may need to order and pay for a replacement and we will make any refund due once it has been returned, inspected and processed.
A customer service representative may contact you asking for photos of the damage.
Returns on items are charged a restocking fee of 15%. Restock fees may be avoided by the customer being issued an in-store credit if they prefer. In the event that a return label is provided, these charges may be deducted from the total refund you receive. Original shipping costs are non-refundable and the buyer is responsible for return shipping charges. Items returned within 30 days may be eligible for a refund by company check or be refunded back to the credit card that was used to purchase.
Please allow up to 7 days for core charges to be processed, as we need to thoroughly inspect all parts before a refund is granted. Return shipping for core charge refund is the sole responsibility of the buyer and all cores must be returned within 30 days of original purchase. Shipping charges are non-refundable.