We are happy to assist you with whatever questions or concerns that you may have.
Question: How do I sign in as a new customer?
Answer: Navigate to the top right corner of the page and to left of the orange cart button. Click “Sign in”. On the new screen click “Create Account”. Complete the Account Information section and click “Create Account”. You will receive an email confirming your registration with instructions for logging in.
Question: How long does it take until I can place orders under my new account?
Answer: You can start to place orders immediately.
Question: How do I place an order?
Answer: You must be logged in to place an order. The fastest way to order is to enter the vehicle information on the left side of the page starting with the VIN. Then click the Right Arrow to verify engine and trim fitment. Once the VIN is entered, each product will show “Fitment Confirmed” with a green check mark to confirm the fitment of your vehicle.
Once the page has loaded, you can search for part by category or use the search bar located top center of the page. If you entered the VIN, your searches will remember your vehicle and show parts made for your vehicle.
After finding the part you want to order, select your quantity and click the orange “Add to Cart” and continue shopping. If you are making an express purchase, you can click the red “Add & Checkout” button in order to expedite the checkout process.
If we do not have your part in stock, you can click the green “Special Order” button and fill out your email and phone number. We will contact you as soon as your request is received with more information.
Question: How can I pay for my order?
Answer: We accept Visa, Mastercard, Discover, and PayPal. NO PERSONAL CHECKS. No UPS C.O.D. shipments. Business checks are only accepted after an approval of a check acceptance application (available upon request).
Question: How do I find my order number if I want to look up my order?
Answer: After you place your order, a confirmation email will be sent with the order number. To lookup an order, navigate to the right side of toolbar on the top of the page. Left of the orange cart button, you will see “Hello, [your name]” drop down menu. Select “Order History” and all of your orders will be visible on the next page.
Question: Where can I see the current promotions?
Answer: All promotions can be found on our home page.
Question: How do I find a part’s manufacturer?
Answer: When you look up the VIN and Search by Category, the results page will include the manufacturer in the item’s description.
Question: Help! I need to speak with someone.
Answer: No worries. Our site now offers a live chat feature (during business hours). Navigate to the bottom left of the screen and click on “Support”. A member of our Sales Team will respond to you.
If you need to place a phone call or email, you can navigate to the Quick Links menu on the left side of the screen and click on Contact Us. The best method to contact us is whatever is most convenient for you
Question: What is your return policy?
Answer: There is a 15% restock fee for acceptable returns (no restocking fee applies if you accept your refund with in-store credit!). Acceptable returns must be in the original packaging and in re-sellable condition. Returned items must be received within 30 days or purchase. Return shipping is at the cost of the customer unless we looked up the part with your VIN and the car manufacturer says it is not the right part.
NOTE: Electrical parts or parts that have been installed will NOT be accepted for return.
Question: How do I return a part?
Answer: You can submit a return request by navigating to the Quick Links menu on the left side of the screen. Click on “Returns” and follow the instructions provided.
If you have further questions or concerns you can email us at firstname.lastname@example.org to get in touch with a member of our Returns Department
If you are shipping a part back, make sure to use a method that offers tracking and insurance to protect your refund or exchange. Our shipping department models the UPS and USPS standards:
Question: How will I be refunded?
Answer: Credit card and PayPal transactions will be refunded to the original payment method. Orders paid for by checks will be refunded with a company check or you may choose to leave the balance as an open store credit. NO CASH REFUNDS. Return shipping costs are the responsibility of the customer. Please note that restocking fees can be avoided by accepting your refund as an in-store credit. Parts returned during the warranty period will be replaced. Parts returned during the warranty period may only be refunded if returned during the 30 days return window. See return policy.
Question: When should I expect a refund?
Answer: Refund checks take 5-10 business days to process. PayPal and credit cards will be refunded in 1-3 business days after the Returns Department issues a credit.
Question: What is my warranty?
Answer: All parts have at least 1 year warranty based on the manufacturers’ policy. All European Auto Supply warranties its parts to be free of defects in material and workmanship. Parts will function to manufacturer’s specifications under ordinary intended use and service for a period of 12 months after delivery. All European shall replace or refund at its sole discretion. Any defective part is covered under this warranty after All European and/or the manufacturer has inspected it. This warranty does not cover defects or malfunctions which result from causes beyond All European’s control, including, without limitation; unusual physical or electrical stress; accident, neglect, abuse, misuse, or other abnormal misuse; product/attempted repairs by an unauthorized person; improper servicing or installation. This warranty shall extend only to the original purchaser and shall not be void of any labels or other permanently affixed marks are removed, altered, or defaced the aforesaid warranty is the only warranty made by All European. With respect to the products and is in lieu of all obligations or liabilities on the part of All European for damages arising out of or in connection with the sale, use, or performance of the products. Including without limitation; any lost profits or any other consequential, incidental, special, or exemplary damages of any kind. Costs to return a defect including shipping are the responsibility of the customer. There are no warranties which extend beyond the description contained herein.
Question: When will All European ship my order?
Answer: We make every effort to ship all in-stock items out the same day they are ordered (if order is placed by 3:30 PM Eastern Standard Time). Our fill rate is over 99.9% from our own stock when we show it on hand. If we cannot fill your order for any reason, we will attempt to contact you via phone and email on file.
Question: How does All European ship?
Answer: We ship using FedEx or USPS, and takes between 1-4 days for delivery. Our shipping department chooses the cheapest shipping costs in the shortest amount of travel time.Other options include
Question: How does the free Locker Pickup option work?
Answer: After selecting the free Locker Pickup option during checkout, an email will be sent to your inbox with a unique, secure lock code and locker number. Drive to the west side of the building and your order will be in a secure outdoor locker inside a shipping container located in our parking lot. Please allow 30-60 minutes for us to process your order.
Question: What should I do if my item is received damaged?
Answer: These are the steps you must take:
Question: How do I know the springs All European offers have good fitment when there seems to be so much confusion surrounding the right fit from other suppliers?
Answer: We take providing the correct springs very seriously. We spend a significant number of resources to have the factory information available. The best way to make sure you are ordering the correct part is to provide the VIN (excludes modified vehicles).
Question: What level of quality are the springs?
Answer: We carry almost exclusively 2 Manufacturers of springs. Kilen from Sweden and Suplex of Germany. Kilen is the sister company of the more popular Lesjofer and made in the same plant to the same quality standards for over 100 years. The Kilen springs often offer an improved design to the tapered wire design used for many BMW models and will not fail the same way the originals did. Suplex is TUV approved which is the equivalent to the DOT of Germany. This is a Certificate that few spring manufacturers have obtained. We could not find a spring manufacturer with higher standards.
Question: What level of quality can I expect from All European?
Answer: Our goal is to provide the best quality product at the best price. We do what we can to stay away from Chinese parts. While this can be tough, we always try to buy directly from the original manufacturers first. We may also have an economy brand too but we are still very selective and although they may cost a little more than their Chinese counterparts, we are proud of all of our brands. If you're not sure which brand to choose you can find out by sending an email to email@example.com or Contact Us
Question: Which fluid can I use?
Answer: We recommend whatever your manufacturer recommends. To look this up, check out the Amsoil website for very helpful cross-referencing data, including capacity and specs. Always verify before adding any fluid. The wrong fluid can often cause major damage and cost to repair.
Question: What is All European’s Core policy?
Answer: A core charge is an extra charge beyond the cost of the part that acts like a deposit to encourage returning the old part. We do require that your old unit (core) be in rebuildable condition and complete as we sold it to you. Anything less than complete and rebuildable may be rejected as a core. Often if a core is not rebuildable, it is due to things like physical damage from an accident or during removal. Cores may be rejected if they are not rebuildable. Others may need to be sent to the respective rebuilder to decide if it can be rebuilt. Your rebuildable core must be returned within 30 days to be credited. Please email firstname.lastname@example.org before purchasing if you are not sure of the condition of your core to avoid the loss of a deposit. Return shipping costs are the responsibility of the customer.
Question: What is the difference between Genuine, OEM, and Aftermarket?
Answer: Here is a great explanation from Wikipedia when searching "OEM": "An Original Equipment Manufacturer (OEM) is a company that produces parts and equipment that may be marketed by another manufacturer. For example, if Acme Manufacturing Co. makes power cords that are used on IBM computers, Acme is an OEM. The term is also used in several other ways, which causes ambiguity. It sometimes means the maker of a system that includes other companies' subsystems, an end-product producer, an automotive part that is manufactured by the same company that produced the original part used in the automobile's assembly, or a value-added reseller." "When referring to auto parts, OEM refers to the manufacturer of the original equipment, that is, the parts assembled and installed during the construction of a new vehicle. In contrast, aftermarket parts are those made by companies other than the OEM, which might be installed as replacements after the car comes out of the factory. For example, if Ford used Autolite spark plugs, Exide batteries, Bosch fuel injectors, and Ford's own engine blocks and heads when building a car, then car restorers and collectors consider those to be the OEM parts. Other-brand parts would be considered aftermarket, such as Champion spark plugs, DieHard batteries, Kinsler fuel injectors, and BMP engine blocks and heads. Many auto parts manufacturers sell parts through multiple channels, for example to car makers for installation during new-vehicle construction, to car makers for resale as automaker-branded replacement parts, and through general merchandising supply chains. Any given brand of part can be OE on some vehicle models and aftermarket on others".
Question: What should I do if my item is defective?
Answer: These are the steps you must take:
NOTE: Parts returned during the warranty period will be replaced. Parts returned during the warranty period may only be refunded if returned during the 30 days return windoow.
No credit will be issued unless these steps are followed. All shipping charges are responsibility of the purchaser.