The website suggested the order should have been there within a certain range of time, but it was delivered unreasonably late. We promise to ship it when we say we will, and use a reliable carrier. If the carrier encounters weather, wildfires, or other such unexpected delays, it could affect your actual delivery time. Estimated delivery suggestions on our website do not include weekends.
Returns on items are charged a restocking fee of 15%. Restock fees may be avoided by the customer being issued an in-store credit if they prefer. In the event that a return label is provided, these charges may be deducted from the total refund you receive. Original shipping costs are non-refundable and the buyer is responsible for return shipping charges. Items returned within 30 days may be eligible for a refund by company check or be refunded back to the credit card that was used to purchase.
Please allow up to 7 days for core charges to be processed, as we need to thoroughly inspect all parts before a refund is granted. Return shipping for core charge refund is the sole responsibility of the buyer and all cores must be returned within 30 days of original purchase. Shipping charges are non-refundable.