In order to receive core credit, the product must be in rebuild-able condition without any damage, structural harm, or missing items. The core must be returned in the original package in which the original product was sent, but protected by an outer box like the unit was delivered in. We will inspect all products that are returned for core credit, and we reserve the right to determine whether or not the core returned qualifies for credit. Cores that are not returned in the original packaging will not qualify for core credit. If the return does not meet these requirements, the items will be returned or discarded at your discretion. If the core is denied for core credit, the customer is responsible for the cost of having the item returned.
Returns on items are charged a restocking fee of 15%. Restock fees may be avoided by the customer being issued an in-store credit if they prefer. In the event that a return label is provided, these charges may be deducted from the total refund you receive. Original shipping costs are non-refundable and the buyer is responsible for return shipping charges. Items returned within 30 days may be eligible for a refund by company check or be refunded back to the credit card that was used to purchase.
Please allow up to 7 days for core charges to be processed, as we need to thoroughly inspect all parts before a refund is granted. Return shipping for core charge refund is the sole responsibility of the buyer and all cores must be returned within 30 days of original purchase. Shipping charges are non-refundable.